Return Policy:
Products can be returned within 2 calendar days of receipt.
Eligibility Criteria for return
- Item must be unused and in the same condition that you received it.
- Item must be in the original packaging.
- Should produce a Purchase receipt or proof of purchase (email invoice will also be considered valid)
Acceptance of all Returns are at the sole discretion of the JKPS upon verification done by the authorised JKPS employees.
Refund Policy:
On receipt of the returned product JKPS would Inspect the product and verify the claims, and would intimate you on the receipt of product and status of the refund.
The Refund would be made to the original method of payment within 15 working days from the date of JKPS receives the returned product.
Refunds and returns are deemed valid only if there’s a problem with the product.
For customers who purchased products from any retail stores/authorized distributors, return/refund shall be as per their terms of sale.
SHIPPING POLICY
JKPS cannot commit to any fixed time for delivery. The delivery of our products will be made between 9:00 am to 6:00 p.m. of the estimated delivery date. It may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.
The delivery will be made to the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address under any circumstances.
No Deliveries will be made on such days as prohibited by the government.
JKPS’s delivery agent will attempt delivery of the products only once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made.
JKPS WILL CONSIDER THE ORDER AS “EXECUTED” IN THE FOLLOWING CASES:
- Delivery not done due to wrong address given by the customers
- Non-availability of the recipients at the address
- Premises locked.
- Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent of JKPS
- Addressee refused to accept the products.
- Delivered the product at the security cabin of the building/Reception/Neighbour, based on the instructions from the customer.
- In case of civil disturbances, floods, Heavy Rains, National Bandh or in happening any other force majeure event, we reserve the right to cancel the order or reschedule the delivery to another date.
- Requests for cancellation of confirmed order can be made up to 72 hours before the delivery time.
- Food Allergy Disclaimer
- JKPS makes every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However, there is always risk of contamination as in our kitchen we use products such as milk and soy, although we have strict cross contamination policies; we cannot guarantee a total absence of these products in any of our products.
- Customers with food allergies must be aware of this risk. You are encouraged to read the labels before consuming. JKPS will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst consuming any of our products.